Frequently Asked Questions
General
Delivery usually takes 2-3 working days after the order is processed, and orders placed before 1pm are processed the same day.
Delivery is free for UK mainland.
We accept various forms of payment, including credit cards, PayPal, Klarna and other secure online payment methods.
Yes, you can pay for your cat tree in instalments through our partners Klarna and PayPal. Both Klarna and PayPal offer flexible instalment plans, allowing you to spread the cost of your purchase over 3 months.
Our website uses secure encrypted connections to ensure the safety and confidentiality of your personal and financial information.
You can change or cancel your order as long as it has not been shipped. Please contact us as soon as possible to make any necessary changes.
We will send you a tracking number once your order has been shipped, which you can use to track the delivery status of your order.
If you receive a damaged or defective item, please contact us as soon as possible so that we can assist you in resolving the issue.
We currently only ship within the UK mainland, but we are working on expanding our shipping options in the future.
Our returns policy allows you to return your item within 30 days of receiving your item, as long as the item is in its original condition and packaging. You can find our full returns policy here
To return your order, please contact us to initiate the return process. You will be responsible for the cost of returning the item to us.
Cat Tree
Detailed instructions for assembling your cat tree will be included with your order. Most of our cat trees involve screwing the scratch post poles into different platforms.
The dimensions of our cat trees vary, and the specifications for each individual cat tree can be found on the product page.
We have cat trees designed to accommodate cats of all sizes, including larger breeds. The specifications for each individual cat tree can be found on the product page.
Our cat trees are made of high-quality materials, including Eco friendly particle board, plush carpet, and natural sisal rope.
We use eco-friendly materials and processes whenever possible in the manufacture of our cat trees.
The weight limit for each cat tree varies, and the specifications for each individual cat tree can be found on the product page.
The best size cat tree for your cat depends on the size of your cat and the amount of space you have available in your home. Please refer to the product specifications for each individual cat tree to determine the best fit for your needs.
Unfortunately, we are unable to accept returns of used or assembled cat trees. All returns must be in their original, unopened packaging and in a resalable condition.
The ease of dismantling our cat trees will vary based on the size and design of the tree. Detailed instructions for dismantling, if necessary, will be included with your order.
