At Cat Tree, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your cat tree, we’re here to help.

Returns Process:

• If you’d like to return your cat tree, please contact us within 14 days of receiving your order to initiate the return process.
• You have 14 days from notifying us to return the item to us.
• We will provide you with a returns form and a returns address.
• Once we receive your returned cat tree, we will inspect it and process a refund or exchange, whichever you prefer.
• Please note that the cat tree must be in its original condition and packaging to be eligible for a return.
• The cost of returning the cat tree is the responsibility of the customer.

Refunds:

• Refunds will be processed within 7 days of receiving the returned item.
• Any original delivery costs will not be refunded.

At Cat Tree, we’re committed to providing the best possible shopping experience for you and your feline friend. If you have any questions about our returns policy, please don’t hesitate to reach out to us. We’re always here to help!